Individual Case Management Services

Individual case management is a personalised, collaborative process where a professional (case manager) helps people with complex needs navigate health, social, and community services to achieve personal goals, involving assessing needs, creating care plans, coordinating support, and monitoring progress for better quality of life and outcomes. It's a holistic approach used across healthcare, social work, aged care, and more, ensuring coordinated, client-focused support.

What it involves

• Assessment: Identifying the individual's unique needs, goals, and circumstances.

• Planning: Developing a customized plan (care plan, recovery plan) with the client.

• Coordination: Linking clients with various providers, resources, and services (e.g., doctors, therapists, housing).

• Advocacy: Acting on the client's behalf to ensure they receive appropriate care and their rights are met.

• Monitoring & Evaluation: Tracking progress, making adjustments, and ensuring services remain effective.

Key features

• Personalized: Tailored to the individual's specific situation, focusing on their wishes and goals.

• Collaborative: Works with the client and other professionals, fostering empowerment.

• Holistic: Considers financial, psychological, social, and medical needs.

• Ongoing: A continuous process, not a one-time fix, ensuring support over time.